Support

FAQs

Can you move a robot by hand?

No, never move a robot axis by hand unless the brake is first released (or your specific unit has no brake on the axis you're concerned with).

Is there is a difference between a robots accuracy and it's repeatability?

Yes, accuracy is when you tell the robot to move from wherever it's current position to a calculated/defined position within it's range. This might be a vision calculated position, or one that is derived from some external source. Repeatability is when you have defined or "taught" 1 or more positions and you have the robot arm move to those positions. It will repeatedly move to those positions within the robot's repeatability specification.

When do RANG values need to match on a robot arm and controller?

Always ensure RANG values match on a robot arm and controller prior to performing a CALSET.

Does purchasing a UL or CSA model require a Teach Pendant to meet the cUL/UL or CSA specifications?

Yes, purchasing a UL or CSA model requires a Teach Pendant to meet the cUL/UL or CSA specifications.
• Be aware that NO Teach Pendant dummy plug is provided when cUL/UL or CSA is specified and ordered.
• The robot cannot operate without the Teach Pendant connection being used.  A Teach Pendant dummy plug can be ordered as an add-on item.

Can you unplug or plug a teach pendant with the power on?

No, never unplug or plug a teach pendant with power on.

Does a DENSO Robot come completely ready to use out of the box?

Yes, a DENSO Robot comes completely ready to use out of the box. There is no need to calibrate or define parameters.
• Always be sure to order the robots just the way you need them and they will be set up from the factory, ready to run.
• Contacting a Denso engineer or salesperson prior to placing the order can save time and frustration.

How do I perform a CALSET for the robot?

Refer to the manual XXX_inst-e.pdf for your robot model, Ch. 2.4. For example, for an HS-E model, see HSE_inst-e.pdf.

I crashed the robot. Do I need to perform a CALSET?

This depends on the severity of the crash. You might consider checking the CALSET of the robot first. If your model has brakes, release the brake of the suspect joint by using a full-size teach pendant and pressing ARM > SHIFT > MAINT > BRAKE, then carefully push the joint to its mechanical stop. (Depending on your robot model, you may need to use a jig to do this, as referred to in the CALSET procedure.) Next, go back to the ARM menu and check the angle of the joint; it should match the RANG data for that joint on the label at the base of the robot.

Where can I find manuals for the robot?

Included with every shipped robot are two CDs, one with a version of WinCAPS III and one with the owner’s manual set. Also available on our member site are the manuals for each robot, including legacy robots.

Where can I find CAD data for the robot?

CAD data for all our robots can be downloaded from our member site. In the error-e.pdf manual, there is a list of all 4-digit error codes, along with possible causes and resolutions.