• Customers who do not have an account with DENSO Products and Services Americas, Inc. will need to arrange payment prior to the repair being returned.

• Standard lead time is six (6) weeks, expedited/rush two-week service is available upon request. All repairs are subject to parts availability.

• Non-US-standard units (e.g. overseas configuration, non-DENSO controllers, etc.) are handled on a case-by-case basis. Please contact us for support options on such units. RC8 extra axis, conveyor tracking, and MC8 systems MUST send in encoder hub with repair – no exceptions.

• DENSO is not responsible for programs, variables, or tooling. Please backup data and remove tooling before sending your robot in for repair. You may need to perform a CALSET on the robot when your repair is returned.

• Shipping hours are Monday through Friday 7:30am to 4pm ET. Shipping is closed on weekend and federal holidays. Please note, collect shipments are not accepted and will be returned.

1. Fill out the Repair Request Form and include a copy of the confirmation email with the unit being sent.
2. Please be sure to include a Safety Data Sheet (SDS) with this request as well as with the returning robot, for all hazardous materials the robot assemblies and/or components may have been exposed to prior to being returned for service.
3. If you are having a distributor or other third-party broker your repair, please ensure their information is in the billing and contact section, and your information is in the shipping section.
4. For any technical questions about the repair, contact [email protected] (please reference the RMA Number).
5. Please fax or email your POs along with your quote to:
   • Fax: 310-952-7502
   • Email: [email protected]
6. For collect shipping only on repairs that include a robot arm:
   • We can only use UPS SCS (9-digit number), regular UPS does not handle
   • Any FEDEX account is
   • DENSO cannot process any other collect shipping requests; if you have another carrier, you will need to make the shipping arrangements.
7. For any questions about billing, please contact [email protected].
8. RMA Number
   • Please contact [email protected] to obtain your RMA number for the
   • You must reference your RMA Number on all paperwork to DENSO.
9. UPON COMPLETION OF THE EVALUATION, DENSO ALLOWS THREE (3) MONTHS OF EQUIPMENT STORAGE PRIOR TO ASSESSING A MONTHLY STORAGE FEE.

For any technical questions about the repair:

• [email protected] (Please reference your RMA Number)
• 888-476-2689 Ext 2, (if after hours, then Ext 3)